Exchange and Return Process

 

Dear Customer,

Thank you very much for shopping at norwayshop.com!

However, if you read this instruction it means that your merchandise didn't fit and you wish to exchange or return it. In either case, we are sorry about that and hope you will find this process easy and smooth.

We are looking forward to seeing you again!

 

The Exchange&Return process consists of two stages:

1. Request for a Return Slip;

2. Printing out and shipping;

 

Request for a Return Slip

 

In order to process Exhange&Return you need to have a customer's account.

Please login by clicking on "Sign In" at the very top of our web-shop:

Login

 

If you have forgotten your password then you can recover it here: https://www.norwayshop.com/en/password-recovery 

 

As soon as you logged in please navigate to your order history and details:

My orders - Norway Shop 

You will be see this page: https://www.norwayshop.com/en/order-history 

 

Click on "Details".

Orders - Norway Shop

Scroll down and you will see your ordered items. (1) Check the one you wish to exchange, (2) provide comments and (3) click on "Make an RMA Slip".

Return - Norway Shop

We will review your request within 24 hours. Should you have any issues please contact us using our contact form.

If the web-shop doesn't provide any of the options described above it means that your Exchange&Return period has expired.

 

After your return request is confirmed please print your slip and ship your merchandise to us as it shown on the next step. See Stage 2.


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